How do I send my package back?
If you would like to return your product, you can print out a DHL return label here. Stick this on the outside of the package. The completed return form will be included in the package.
- Completed in the package: Return note
- Outside glued on the package: DHL-label
Please note that articles with engravings cannot be returned, as these are personalized especially for you and there is no right of withdrawal. If you have any questions, please contact the customer support by e-mail at firstname.lastname@example.org.
Important Notice: The return costs are 3.50GBP, these will be deducted from the credit amount. For damaged or faulty products, the return is free.
The following customer cancellation and returns rights do not apply to orders which have been personalized or customized to suit the needs of a specific customer.