How do I send my package back?
If you would like to return your product, you can print out a UPS return label in your tracking information. Stick this on the outside of the package. The completed return form will be included in the package.
Please note that articles with engravings cannot be returned, as these are personalised especially for you and there is no right of withdrawal. If you have any questions, please contact the customer support by e-mail at firstname.lastname@example.org.
Important Notice: The return costs are at the expense of the customer but will be refunded. Returns are free for damaged or faulty products.
The following customer cancellation and returns rights do not apply to orders which have been personalised or customised to suit the needs of a specific customer.