Returns up to 30 days!
Helpline: +44 2031 295 166

Customer Cancellation (Returns) Policy and the Cancellation Form

The right of withdrawal does not apply to distance contracts for the delivery of items which have been personalised or customised to suit the needs of a specific customer.



If you would like to return a product, please use this link to print out a Returns Label. Simply enter your address, ensuring not to make any errors, and please enter your Customer Numer/ID in the "Order Number" field. You can find the Customer Number/ID in your Order Confirmation email.


If you would like to return an item, please use the following returns label:

Returns Link




Customer Cancellation (Retuns) Policy


The customer may cancel the contractual agreement within 30 days, in writing, and return their item(s) without giving reason.

Cancellation can be made within up to and including a maximum of 30 days from the date that the final customer, excluding any middle or third parties, recieves the goods.

To give written notice of your refund, please contact us using the following details:






Within Germany: +49 381 367 67 30

Outside of Germany: +44 2031 295 166


*Email notice of your decision to return items and request refunds are also welcome here: *


Please include a clear statement of your decision to withdraw from the contract of sale (the reason for return).

You may also complete and use the attached Cancellation Form to cancel the contract.

In order to observe the 30-day cancellation period, please make sure that you send us your decision to cancel before the deadline.


Effects of Cancellation

If you cancel your order and withdraw from the contract of sale, we will return to you all of the payments that we have received from you, excluding delivery costs.

These amounts will be repaid immediately to you within 5-7 working days from the date on which the notice of cancellation of your contract with us is received. For this repayment, we will use the same method of payment used for the initial transaction, unless you explicitly agree otherwise (in such a case, you will be charged a fee for this repayment).

We may withhold the reimbursement until we have received the goods from you, or until you have demonstrated that you have returned the goods, whichever is earlier.

Please return the goods promptly to us and, in any event, not later than fourteen days from the date on which you notify us of the cancellation of your contract. The deadline is met if you send back the goods before the period of 14 days. If you fail to meet this deadline you bear the full cost of the return of goods. You will be required to pay for any diminished value of the goods.


*Contact us at for further details about returns and about using our DHL Returns Portal.*


Cancellation Form

(Please complete and return this form to us if you would like to cancel a contract of sale/returns item(s))






Within Germany:+49 381 367 67 30
Outside of Germany: +44 2031 295 166



  • I hereby give notice that I conclude a contract for the purchase of the following products (*) / provision of the following services (*)
  • Ordered on (*)/ received on (*)
  • Customer Name
  • Customer Address
  • Customer Signature
  • Date


(*) Delete as necessary