FAQ - Frequently Asked Questions
1) Delivery & Shipping
Can I choose any delivery address?
You can enter the address of a package locker, parcel shop or post office branch. Please ensure that the delivery address is correct. If the parcel is missing or has the wrong information, we cannot be held liable for its return.
When will my order be delivered?
Orders are usually shipped within approx. 5 to 7 working days for UPS or 10 to 15 days with Deutsche Post. Orders containing engraved items will require an additional 1 to 2 working days. Please note that there may be delays due to Brexit.
What should I do if I don't receive my order?
If your order does not arrive within the specified time period, please contact our customer support team at firstname.lastname@example.org and give them your order number.
Unfortunately, we cannot resend unclaimed or undelivered items. These items will be refunded (minus any handling fees). This does not apply to engraved items as they have been personalised. If you have any questions, please contact our customer service team via email.