FAQ - Frequently Asked Questions
1) Delivery & Shipping
Can I choose any delivery address?
You can enter your home address, as well as the address of a package locker, parcel shop, or post office branch. Please ensure that you have entered the correct delivery address when placing your order, as the delivery address cannot be changed once the parcel has been sent.
If you notice an error in your delivery address once your parcel has been shipped, please get in touch via our contact form.
Please note that you are responsible for entering the correct delivery details when placing your order. If the delivery address we receive is incorrect and your order cannot be delivered, you will be responsible for placing a new order and covering any additional costs that are incurred.
What should I do if I don't receive my order?
If your order does not arrive within the specified time period, please contact our customer support team at firstname.lastname@example.org and give them your order number. Unfortunately, we cannot resend unclaimed or undelivered items. These items will be refunded (minus any handling fees).
This does not apply to engraved items as they have been personalised. If you have any questions, please contact our customer service team via email.