FAQ - Frequently Asked Questions

1) Delivery & Shipping

Order Dispatch

How quickly will my order be dispatched?


Your order will be dispatched as soon as we have received payment for it. For PayPal and SOFORT payments, dispatch will occur directly after the order has been placed. For bank transfer payments, dispatch will occur as soon as payment has been successfully received by us.


How can I track my order?


In the dispatch confirmation email, which you will automatically receive, you will find details regarding delivery. The tracking number, name of the delivery company and expected delivery date are included.

Delivery Address

Can I choose any delivery address?

With the delivery address, it is also possible to specify packing stations, parcel shops or postal branches.

Delivery Time

When will my order be delivered?


Your order will normally be delivered within approx. 5 to 7 working days after shipment with UPS or 10 to 15 working days after shipment with Deutsche Post. Delivery of engraved items will require an additional 1-2 working days.

Failed Delivery Attempt

Will my order be sent again if the original delivery failed because of an incorrect address?


Our customers are responsible for entering the correct details when ordering. If the delivery address we receive is incorrect and the order can then not be successfully delivered, it is the customer’s responsibility to place a new order. Any additional costs incurred are also to be covered by the customer.

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