Larger parcels are usually delivered to the UK within 3 to 4 working days.

Smaller parcels are usually delivered to the UK within 5 to 7 working days.

You'll receive a shipping confirmation email with a tracking number that you can use to track your parcel.

We deliver our parcels to the United Kingdom with DHL, and the delivery is carried out by Royal Mail.

You'll find more information about shipping options on our shipping costs page.

After you place your order, you'll receive a shipping confirmation by email.

If you selected shipping with tracking, the email will also include a tracking link.

Please send an email with the order number and photos of the defect to: info@gusti-leather.co.uk

We'll find a solution for you as soon as possible.

You won’t pay anything extra at the post office for your return if you use the prepaid label from our returns portal. The cost of the provided return label will then be transparently deducted from your refund amount. If you return the item in full within the statutory 14-day period, we will, of course, refund the original standard shipping costs.

Click here to go directly to our returns portal.

Note: The return period under our voluntary return policy is 100 days. After this period expires, you will no longer be able to generate a return label through the portal. If you have any questions or need assistance after the deadline has passed, please feel free to contact our customer service at any time. Your statutory rights remain unaffected, of course.

Would you like to return one or more items from your order? It's easy to do through our digital returns portal.

Log in to the portal with your order number and email address, select the items you want to return, and create your return label. Print out the label, attach it to your package, and drop it off at a post office or package drop-off location.

Please note that custom-engraved or personalized items are excluded from the voluntary 100-day return policy as well as from the statutory right of withdrawal. However, if a personalized item has a defect or manufacturing flaw, your statutory warranty rights will, of course, apply without restriction.

Unfortunately, we do not offer exchanges. However, if a product does not meet your expectations or for similar reasons, it can of course be returned. Once we receive the returned item, we will refund the purchase price. In the meantime, you can place a new order for the correct product. This way, there is no waiting period until we have processed the return. Unfortunately, it is not possible to combine refunds from different orders.

You can find our returns portal here: CLICK

Of course. In that case, please fill out all return forms for the respective order number and include them with your return.

Please note that engraved items cannot be returned, as there is no right of withdrawal for these items.

• PayPal
• Credit Card (Mastercard, Visa, Amex)
• Purchase on account via Klarna
• Google Pay
• Apple Pay
• Gift Card

We will issue a refund within 14 business days of receiving the return. We ask for your understanding should there be any delays in individual cases. To speed up this process, please always make sure to provide your information correctly and completely on the return form.

The refund will be issued via the payment method you selected when placing your order.

Klarna Bank AB (publ) handles payment processing for Gusti Leather GmbH for all purchases made using the “Pay on Invoice” option. You’ll receive the invoice along with your items. You have 14 days from the shipping date of your order to pay the invoice. Purchasing on account via Klarna is available in Germany, Austria, the Netherlands, the United Kingdom, Finland, Norway, Sweden, and Denmark.

Here’s how this payment method works: After you’ve added your items to the shopping cart and entered your address, you’ll proceed to the next step of the checkout process. Select “Purchase on Invoice” and accept the Terms and Conditions. If this payment method isn’t available to you, there may be several reasons. When you place an order using “Purchase on Invoice,” Klarna conducts an identity and credit check. Three pieces of information are verified during this process: your previous orders placed through Klarna, the cost of your current order, and information from credit bureaus. If the results of this check do not meet Klarna’s internal standards, you will not be able to use this payment method. This, along with other factors, may prevent you from completing your order.

If you cannot use this payment method, we recommend that you choose an alternative payment method. If you have any questions about paying with Klarna, please contact Klarna’s customer service or read their FAQs: Klarna FAQs

Please contact our customer support at info@gusti-leather.co.uk with photos, a brief description of the defect, and your order number.

• Statutory Warranty (2 years): In the event of manufacturing or material defects, you are entitled to your statutory warranty rights (free repair or replacement) at any time. Within the first 12 months, the law presumes that the defect already existed at the time of delivery (Section 477 of the German Civil Code (BGB)).
• Additional 1-Year Warranty Package for Newsletter Subscribers: As a thank-you for signing up for our newsletter, you’ll receive a voluntary, 1-year extended warranty on repairs (provided you specified this when signing up). Your statutory warranty rights remain unaffected by this.
• Purchasable Extended Warranty (+1 Year): You have the option to purchase an extended 1-year warranty at the time of purchase. This covers repairs in our own workshop, including free shipping both ways.
• Outlet Items: For defects or manufacturing flaws not expressly mentioned in the product description, your statutory 2-year warranty also applies without restriction. Defects or cosmetic discrepancies that were already described prior to purchase are excluded from the warranty (Section 442 of the German Civil Code (BGB)). Outlet items are also excluded from our voluntary repair services and extended warranties.
• Improper Use & Wear and Tear: For damage caused by lack of care, misuse, or normal wear and tear, we are happy to offer a paid repair service upon request.

Please send us an email with your order number, a brief description of the defect, and clear photos to: info@gusti-leather.co.uk

• Statutory Warranty (2 years): In the event of manufacturing or material defects, you are entitled to your statutory warranty rights (free repair or replacement) at any time. Within the first 12 months, the law presumes that the defect already existed at the time of delivery.
• Additional 1-Year Warranty Package for Newsletter Subscribers: As a thank-you for signing up for our newsletter, you’ll receive a voluntary, 1-year extended warranty on repairs (provided you indicated this when signing up). Your statutory warranty rights remain unaffected by this.
• Purchasable Extended Warranty (+1 Year): You have the option to purchase an extended 1-year warranty at the time of purchase. This covers repairs in our own workshop, including free shipping both ways.
• Outlet Items: We do not offer any optional warranty or repair services for items from our outlet. For undisclosed defects, your statutory 2-year warranty applies without restriction; however, defects expressly mentioned in the product description prior to purchase are excluded from the warranty (§ 442 BGB).

Please contact our customer support with your order number and let us know which item is involved and which replacement part you need. After a thorough review, we will send one to you as soon as possible.

When you proceed to checkout, you can enter your coupon code in the “Enter Coupon Code” field to activate it.

Coupons can only be redeemed online, not in our stores.

Gift cards are valid for up to 3 years from the date of purchase.

When you proceed to checkout, you can enter your coupon code in the “Enter Coupon Code” field to activate it.

If that didn't work, please contact us at info@gusti-leather.co.uk with the exact details of the error message.

Once the coupon has been applied, you'll see the discounted amount in your shopping cart and in your order confirmation.

Unfortunately, it is not possible to redeem gift certificates retroactively.

Yes! Copy the code exactly as shown.

Avoid any potential mix-ups (the number 5 with the uppercase letter S; the number 0 with the uppercase letter O; the uppercase letter I with the lowercase letter L).

You can delete your personal information and addresses from your customer account at any time.

Please send us an email at info@gusti-leather.co.uk explaining why. We will then delete your customer data immediately.

To do this, click the "Forgot Password" button. You'll then receive an email that allows you to create a new password.

We’re sorry you noticed a strong odor coming from your bag. The leather used for the products in this line is treated with vegetable tanning agents and oils during the tanning process. The characteristic odor is a direct result of this specific processing method.

Regular everyday use helps reduce the odor; it usually dissipates within 14 days.

You can temporarily reduce the odor by carefully applying a suitable beeswax-based leather conditioner to the exterior.

Additionally, you can place a scented sachet inside the bag at first.

You can find further information on our website and in our instructional video: Removing Leather Odor.

When properly cared for, moisture does not affect the appearance or quality of the leather.

The products are pre-oiled before shipment. However, we recommend that you do not expose leather items to prolonged exposure to heavy moisture.

For protection and maintenance, standard leather conditioner or waterproofing spray for smooth leather is suitable.

For care, we recommend a suitable beeswax-based leather conditioner or special leather care balms.

Apply the care product sparingly and evenly, then rub it in thoroughly.

Note: Test any care product on an inconspicuous area first. Re-conditioning may cause the leather to darken.

Video: How do I care for my leather bag?

Our products are crafted by hand. As a result, there may be slight variations in color, grain, or details such as the arrangement of the rivets. The traditional vegetable tanning and dyeing processes give each piece its own unique shade and patina. These natural variations make every product one-of-a-kind.

Whitish deposits on the surface are usually not mold, but rather sebum or fat (ghee) used during the care process at the manufacturing facility, which can cause the leather to become greasy.

You can gently warm the affected areas (e.g., with warm breath) and then gently polish them with a soft microfiber cloth so that the leather reabsorbs the fat.

The leather used in products from this line comes from animals raised in free-range conditions. This type of husbandry can occasionally result in the animals sustaining minor scratches on their skin caused by shrubs or similar objects. During the tanning process, small holes or irregularities may form in these areas.

We consider inconspicuous, minor marks in the leather to be a natural characteristic of processed natural leather. However, if an item is damaged or does not meet your expectations, you may, of course, return it to us under your statutory right of withdrawal.