Cancellation and Returns
If you would like to return your product, please contact the customer support team at firstname.lastname@example.org for more information about the return procedure.
Please note that articles with engravings cannot be returned, as these are personalised especially for you and there is no right of withdrawal. If you have any questions, please contact our customer support by email at email@example.com.
Important Notice: The return costs are at the expense of the customer but will be refunded. Returns are free for damaged or faulty products.
Returns Information and Cancellation Form
The following customer cancellation and returns rights do not apply to orders which have been personalised or customised to suit the needs of a specific customer.
Customer Cancellation (Returns) Policy
Cancellation can be made within up to and including a maximum of 30 days from the date that the parcel is delivered to the receiver.
To give written notice of your cancellation, please contact us using the following details:
Gusti Leder GmbH - returns warehouse
Prenzlauer Str. 3G
Within Germany: +49 381 367 67 30
To give email notice of your cancellation, please contact us using the following details: firstname.lastname@example.org
Please include a clear statement of your decision to withdraw from the contract of sale (the reason for return).
You may also complete and use the attached Cancellation Form below to cancel the contract.
In order to observe the 30-day cancellation period, please make sure that you send us your decision to cancel before the deadline.
Note: Return is free of charge, however shipping costs will not be refunded.
Effects of Cancellation
If you cancel your order and withdraw from the contract of sale, we will return to you all of the payments that we have received from you, excluding delivery costs (excluded are also any costs incurred as a result of the customer choosing a non-standard delivery method, not offered by us.)
These amounts will be repaid to you within 14 working days from the date on which the notice of cancellation of your contract with us is received. For this repayment, we will use the same method of payment used for the initial transaction, unless you explicitly agree otherwise (in such a case, you will not be charged a fee for this repayment).
We may withhold the reimbursement until we have received the goods from you, or until you have demonstrated that you have returned the goods, whichever is earlier.
Please return the goods promptly to us and, in any event, no later than fourteen days from the date on which you notify us of the cancellation of your contract. The deadline is met if you send back the goods before the period of 14 days. The customer is responsible for the cost of the return. You will be required to pay for any diminished value of the goods.
Please complete and return this form to us if you would like to cancel a contract of sale (return item(s)):
I hereby give notice that I conclude a contract for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*)/ received on (*)
- Customer Name
- Customer Address
- Customer Signature
(*) Delete as necessary