Cancellation and Returns
Customer Cancellation Policy and Cancellation Form
The right to cancellation does not apply to distance contracts for the delivery of goods that are not prefabricated, for the manufacture of goods that have been individually ordered or selected by a customer, or which have been clearly tailored to the customer’s personal preferences.
Cancellation (Returns) Policy
Right to Cancellation
We are extending our right to cancellation just in time for Christmas, it has been extended until 15/01/2022.
You can now browse for gifts for your loved ones, order them, and send them back to us by 15/01/2022.
This does not apply to outlet or engraved items.
Your Gusti Leather Team
In order to exercise your right to cancellation, you must inform us of your decision to withdraw from the contract by means of a clear declaration (e.g., a letter, fax, or email). Please send this to:
Gusti Leder GmbH - returns warehouse
Prenzlauer Str. 3G
You may use the attached Cancellation Form, however, this is not mandatory.
In order to comply with the cancellation period, it is sufficient that you inform us that you shall be exercising your right to cancel the contract before the cancellation period expires.
Effects of Cancellation
If you cancel your order and withdraw from the Contract of Sale, we will return all of the payments, we have received from you to you, excluding delivery costs (this also includes any other costs incurred as a result of the customer choosing a non-standard delivery method, not offered by us). These amounts shall be repaid immediately and within a maximum of fourteen days from the date on which the notice of cancellation of the contract is received by us. We will use the same method of payment used in the original transaction, unless otherwise agreed with you, for the reimbursement; you will not be charged for this repayment. We may withhold the reimbursement until we have received the goods from you, or until you have provided proof that you have returned the goods, whichever is earlier. Please return the goods to us promptly and, in any event, no later than fourteen days from the date on which you notified us of the cancellation of your contract. The deadline is met if you return the goods before the end of this fourteen-day period. You may be required to pay for a possible loss of value of the goods if this loss of value is due to the way in which you handled the goods if they were handled in a way that is not necessary for testing the condition, properties, and function of the goods.
End of the Cancellation Policy
If you wish to cancel the contract, please complete the following form and return it to us.
To: Gusti Leder GmbH - returns warehouse, Prenzlauer Str. 3G, 17321 Löcknitz
I/we (*) hereby give notice that I/we(*) wish to cancel the contract for the purchase of the following goods (*)/provision of the following services (*).
- Ordered on (*)/received on (*)
- Customer Name
- Customer Address
- Customer Signature (if notice is given in writing)
(*) Delete as necessary.