FAQ - Frequently Asked Questions
1) Delivery & Shipping
Can I choose any delivery address?
With the delivery address, it is also possible to specify packing stations, parcel shops or postal branches.
2) Payment Methods
If you decide to pay by bank transfer, we will send you our bank details with the order confirmation. The invoice amount must be transferred within 14 days to the bank account details stated in the email. When we have received the payment in full, the order will be dispatched. Please note: the order will not be dispatched until we receive the payment in full. If you are not satisfied with your product and cancellation occurs, the amount will be credited to the bank account from which you made the transfer.
Payment using the online system PayPal can be selected at the checkout. A separate, valid PayPal account is required and the customer will be automatically forwarded to the PayPal site at the checkout stage.
The SOFORT Transfer works like a normal online transfer at the bank. The payment process for an online purchase is operated directly through your personal online banking account. The payment form, which is not accessible for the merchant, is automatically forwarded to you after the order has been completed. The automated transfer is executed real-time by your online bank account. The purchase amount is transferred immediately and directly to the merchant's bank account. You must enter your data to complete the order.
You can also easily and safely pay with credit card. We accept European cards with a Mastercard or Visa symbol. The order will be sent immediately after receiving payment. In case of refunds, for order cancellation for example, the credit card details from the original payment will be used.
Your credit card details will be encrypted using an SSL-Method. This highly secure system makes your credit card payment completely safe.
3) Returns / Exchanges / Repairs
4) Special Orders / Engraved Items
Can I order personalised bags and accessories from Gusti Leather?
Yes! We offer engraving on certain products. For products that can be engraved, an "Add Engraving" option is displayed above the "Add to Cart" button. If more than 10 engraved products are required, please contact Customer Service at: firstname.lastname@example.org for information regarding a bulk discount.