FAQ - Frequently Asked Questions
1) Delivery & Shipping
Can I choose any delivery address?
With the delivery address, it is also possible to specify packing stations, parcel shops or postal branches.
2) Payment Methods
Payment using the online system PayPal can be selected at the checkout. A separate, valid PayPal account is required and the customer will be automatically forwarded to the PayPal site at the checkout stage.
You can also easily and safely pay with credit card. We accept European cards with a Mastercard or Visa symbol. The order will be sent immediately after receiving payment. In case of refunds, for order cancellation for example, the credit card details from the original payment will be used.
Your credit card details will be encrypted using an SSL-Method. This highly secure system makes your credit card payment completely safe.
Purchase on account is a payment method where the company Klarna Bank AB (publ) handles the payment processing for Gusti Leder GmbH. The ordered goods are sent to the customer together with the invoice. The payment period is 14 days from the date of dispatch of the goods. Purchase on account via Klarna is offered in Great Britain, Sweden and Denmark.
Here is a short introduction: After you have placed the goods in the shopping cart and then entered your address, you will be taken to the next step of the payment method. Here you select "purchase on account" and accept the general terms and conditions. If the payment method "purchase on account" does not work for you, there may be mutiple reasons. If you place an order with "purchase on account", Klarna will carry out an identity and credit check. During this check three informations are verified: Your previous orders with Klarna, the amount of your selected order and the informations available from a credit agency. If the results of the check do not comply with Klarna's internal standards, the desired payment method cannot be used. Also a combination of various other factors may result in your order not being completed. If you are not able to complete your order by invoice, we recommend that you choose another payment method. If you have any further questions regarding payment with Klarna, you are welcome to contact Klarna customer support or read the FAQ's: https://www.klarna.com/uk/customer-service/csc/pay-later/
3) Returns / Exchanges / Repairs
If you place an order on Amazon, please check their Help Pages for further details and return the order to Amazon.
Since Brexit, we have updated our return procedure for our UK customers.
If you ordered your item from our Gusti Leather website, please contact the customer support team at firstname.lastname@example.org for more information about the procedure.
4) Special Orders / Engraved Items
Can I order personalised bags and accessories from Gusti Leather?
Yes! We offer engraving on certain products. For products that can be engraved, an "Add Engraving" option is displayed above the "Add to Cart" button. If more than 30 engraved products are required, please contact Customer Service at: email@example.com for information regarding a bulk discount.