FAQ - Frequently Asked Questions
1) Delivery & Shipping
Can I choose any delivery address?
With the delivery address, it is also possible to specify packing stations, parcel shops or postal branches.
2) Payment Methods
If you decide to pay by bank transfer, we will send you our bank details with the order confirmation. The invoice amount must be transferred within 14 days to the bank account details stated in the email. When we have received the payment in full, the order will be dispatched. Please note: the order will not be dispatched until we receive the payment in full. If you are not satisfied with your product and cancellation occurs, the amount will be credited to the bank account from which you made the transfer.
Payment using the online system PayPal can be selected at the checkout. A separate, valid PayPal account is required and the customer will be automatically forwarded to the PayPal site at the checkout stage.
The SOFORT Transfer works like a normal online transfer at the bank. The payment process for an online purchase is operated directly through your personal online banking account. The payment form, which is not accessible for the merchant, is automatically forwarded to you after the order has been completed. The automated transfer is executed real-time by your online bank account. The purchase amount is transferred immediately and directly to the merchant's bank account. You must enter your data to complete the order.
You can also easily and safely pay with credit card. We accept European cards with a Mastercard or Visa symbol. The order will be sent immediately after receiving payment. In case of refunds, for order cancellation for example, the credit card details from the original payment will be used.
Your credit card details will be encrypted using an SSL-Method. This highly secure system makes your credit card payment completely safe.
Purchase on account is a payment method where the company Klarna Bank AB (publ) handles the payment processing for Gusti Leder GmbH. The ordered goods are sent to the customer together with the invoice. The payment period is 14 days from the date of dispatch of the goods. Purchase on account via Klarna is offered in Great Britain, Sweden and Denmark.
Here is a short introduction: After you have placed the goods in the shopping cart and then entered your address, you will be taken to the next step of the payment method. Here you select "purchase on account" and accept the general terms and conditions. If the payment method "purchase on account" does not work for you, there may be mutiple reasons. If you place an order with "purchase on account", Klarna will carry out an identity and credit check. During this check three informations are verified: Your previous orders with Klarna, the amount of your selected order and the informations available from a credit agency. If the results of the check do not comply with Klarna's internal standards, the desired payment method cannot be used. Also a combination of various other factors may result in your order not being completed. If you are not able to complete your order by invoice, we recommend that you choose another payment method. If you have any further questions regarding payment with Klarna, you are welcome to contact Klarna customer support or read the FAQ's: https://www.klarna.com/uk/customer-service/csc/pay-later/
3) Returns / Exchanges / Repairs
If you place an order on Amazon, please check their Help Pages for further details and return the order to Amazon.
If you order from our Gusti Leather website, please click on the UPS tracking link that you received by email.
Then, once you are on the UPS website, please follow these steps:
- click on "Return this package".
- enter your email address then click on "Send".
- you then have three options:
- print the label at home
- receive it by email
- receive a code on your phone which will then be scanned at the parcel drop-off point
You can then take it to any UPS Access Point.
Please note that the return costs of £6,49 will be retained from the credit amount, except in the case of a faulty product.
If you have more questions, please contact Customer Support at: firstname.lastname@example.org
4) Special Orders / Engraved Items
Can I order personalised bags and accessories from Gusti Leather?
Yes! We offer engraving on certain products. For products that can be engraved, an "Add Engraving" option is displayed above the "Add to Cart" button. If more than 10 engraved products are required, please contact Customer Service at: email@example.com for information regarding a bulk discount.