FAQ - Frequently Asked Questions
2) Payment Methods
Paying with PayPal
Payment using the online system PayPal can be selected at the checkout. A separate, valid PayPal account is required and the customer will be automatically forwarded to the PayPal site at the checkout stage.
Paying by credit card
You can pay easily and safely using your credit card. We accept European Mastercards and Visa cards. Your order will be sent once we receive your payment. If you cancel your order and would like to receive a refund, we will refund the amount to the credit card that was used for the original payment. Your credit card details are encrypted using SSL, a highly secure system that ensures safe credit card payments. Please note that there may be a short delay in your order or you may receive a notification saying "order paid but not in our system", this is due to a technical error on the Payone side. If you do not receive a confirmation email from us with your order (please check your spam folder), contact us immediately so that we can activate your order. You can contact our customer support team at firstname.lastname@example.org and our team will be more than happy to help resolve your problem.
Paying with Klarna
Klarna Bank AB (publ) handles the payment processing for Gusti Leder GmbH for "purchase on account" transactions. The items you have ordered will be sent to you, along with the invoice. You have 14 days from the date that your items are dispatched to pay the invoice. "Purchase on account" via Klarna is available in Great Britain, Sweden and Denmark. Once you have placed your items in your shopping cart and entered your address, you will be taken through to the next payment step. During this step, you should select "purchase on account" and accept the general terms and conditions. There may be different reasons that the "purchase on account" payment method does not work for you. If you place an order using "purchase on account", Klarna will verify your identity and credit. Klarna checks three pieces of information: your previous orders via Klarna, the cost of your selected order, and information available from the credit agency. If the results do not comply with Klarna's internal standards, you will not be able to use this method of payment. A combination of different factors may result in your order not being completed. We recommend that you select a different payment method if you are unable to complete your order by invoice. If you have any further questions regarding payment with Klarna, please contact Klarna customer support or read the FAQs: https://www.klarna.com/uk/customer-service/csc/pay-later/ If you require any assistance, please contact our customer support team at email@example.com