FAQ - Frequently Asked Questions

3) Returns / Exchanges / Repairs

When can I return an item?

When can I return a product?

 

The customer has the right to return items with or without reason within 30 days of purchase. These 30 days begin when the customer has received the final part of the order. Please note that articles with engraving cannot be returned. You can find further information about returns and cancellations here.

1
Where should I return the item to?

Should I return the product to Amazon or to Gusti Leather?

If you place an order on Amazon, please check their Help Pages for further details and return the order to Amazon.

Since Brexit, we have updated our return procedure for our UK customers.

If you ordered your item from our Gusti Leather website, please contact the customer support team at info@gusti-leather.co.uk for more information about the procedure. 

1
Unpaid / Incorrectly Paid Postage

Unpaid/ Incorrectly paid postage

 

Parcels sent without a tracking number or proof of payment (receipt) will not be refunded.

1
Return Cost

Who covers the cost of a return?

 

Please use our return label. Return is free of charge, however, shipping costs will not be refunded. If our return label is not used, we will not be able to cover the cost of the return.

1
Exchanges

Can I exchange a product?

 

We do not offer exchanges, unfortunately. Of course, we accept products returned to us, if they are not suitable and as soon as we receive the product back, we will refund your money. In the meantime, we suggest to the customer to place a new order for the correct product - this reduces the waiting time for the customer to receive the new/correct product. Unfortunately, we cannot settle differences between amounts of differing orders

1
Repairs

My Gusti Leather product needs repair. Shall I send it back? Who will cover the repair costs?

 

Please contact info@gusti-leather.co.uk and describe the issue, including photos where possible. In most cases, within 6 months of purchase, a repair will be suggested where Gusti Leather will cover the cost. If the purchase was made more than 6 months ago, or if there is a fault due to incorrect handling of the product, a service fee may be charged.

1
Answer not found?
Use our contact form to ask us your question to the contact form