FAQ - Frequently Asked Questions

3) Returns / Exchanges / Repairs

When can I return an item?

When can I return a product?

 

The customer has the right to return items with or without reason within 30 days of purchase. These 30 days begin when the customer has received the final part of the order. Please note that articles with engraving cannot be returned. You can find further information about returns and cancellations here.

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Where should I return the item to?

Should I return the product to Amazon or to Gusti Leather?

If you place an order on Amazon, please check their Help Pages for further details and return the order to Amazon.

If you order from our Gusti Leather website, please click on the UPS tracking link that you received by email.

Then, once you are on the UPS website, please follow these steps:

  • click on "Return this package".
  • enter your email address then click on "Send".
  • you then have three options:
    • print the label at home
    • receive it by email
    • receive a code on your phone which will then be scanned at the parcel drop-off point

You can then take it to any UPS Access Point.
Please note that the return costs of £6,49 will be retained from the credit amount, except in the case of a faulty product.
If you have more questions, please contact Customer Support at: info@gusti-leather.co.uk

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Unpaid / Incorrectly Paid Postage

Unpaid/ Incorrectly paid postage

 

In the event that you do not use the return voucher, we will be forced not to accept it as the receiving fee is 15 euros. We therefore ask you to use exclusively the return voucher provided.

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Return Cost

Who covers the cost of a return?

 

Please use our return label. Returns will cost the same as shipping costs. If our return label is not used, we will not be able to cover the cost for the return.

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Exchanges

Can I exchange a product?

 

We do not offer exchanges, unfortunately. Of course, we accept products returned to us, if they are not suitable and as soon as we receive the product back, we will refund your money. In the meantime, we suggest to the customer to place a new order for the correct product - this reduces the waiting time for the customer to receive the new/correct product. Unfortunately, we cannot settle differences between amounts of differing orders

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Repairs

My Gusti Leather product needs repair. Shall I send it back? Who will cover the repair costs?

 

Please contact info@gusti-leather.co.uk and describe the issue, including photos where possible. In most cases, within 6 months of purchase, a repair will be suggested where Gusti Leather will cover the cost. If the purchase was made more than 6 months ago, or if there is a fault due to incorrect handling of the product, a service fee may be charged.

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Answer not found?
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