FAQ - Frequently Asked Questions
3) Returns / Exchanges / Repairs
If you place an order on Amazon, please check their Help Pages for further details and return the order to Amazon.
If you order from our Gusti Leather website, please click on the UPS tracking link that you received by email.
Then, once you are on the UPS website, please follow these steps:
- click on "Return this package".
- enter your email address then click on "Send".
- you then have three options:
- print the label at home
- receive it by email
- receive a code on your phone which will then be scanned at the parcel drop-off point
You can then take it to any UPS Access Point.
Please note that the return costs of £6,49 will be retained from the credit amount, except in the case of a faulty product.
If you have more questions, please contact Customer Support at: firstname.lastname@example.org