Larger parcels are usually delivered to the UK within 3 to 4 working days.

Smaller parcels are usually delivered to the UK within 5 to 7 working days.

You'll receive a shipping confirmation email with a tracking number that you can use to track your parcel.

We deliver our parcels to the United Kingdom with DHL, and the delivery is carried out by Royal Mail.

You'll find more information about shipping options on our shipping costs page.

Once you've placed your order, you'll receive a shipping confirmation via email.

If you have selected tracked shipping, this will also contain a tracking link.

Please send an email with the order number and photos of the defect to: info@gusti-leather.co.uk

We'll find a solution for you as soon as possible.

You do not pay anything extra for your return at the post office if you use the prepaid return label from our returns portal.

Click here to go directly to our returns portal.

Please note: The return period under our voluntary return policy is 100 days. After this period has expired, no return label can be created via the portal. If you have any questions or need assistance after the deadline has passed, please feel free to contact our customer service team at any time. Your statutory rights remain unaffected.

Do you want to return one or more products from your order? You can request a return for individual items here. We're sorry that you want to return an item but we're happy to help you return it.

You can find our return portal here: CLICK

Please note that engraved items cannot be returned, as they are not elegible to be returned under our cancellation policy.

Unfortunately, we do not offer exchanges. If you're not satisfied with your order, you can return it. Once we have received the returned item, we'll refund the amount you paid for it. You can then place another order for the product you want. We do this so that you don't have to wait until we have processed the return before placing another order. Unfortunately, it is not possible to offset amounts from different orders.

You can find our return portal here: CLICK

Yes, you can. In this case, please fill out all return forms for the respective order number and include them with the return.

Please note that engraved items cannot be returned, as they are not elegible to be returned under our cancellation policy.

• PayPal
• Credit card (Mastercard, Visa, Amex)
• Google Pay
• Apple Pay
• Klarna (UK only)
• Gift voucher

We refund the money within 14 working days once we receive the returned item(s). If there are delays in individual cases, we ask for your understanding. To speed up this process, please always ensure that your data is correct and complete on the return form.

The refund is made via the payment method you used when placing the original order.

Klarna Bank AB (publ) handles the payment processing for Gusti Leder GmbH for all "Payment on account" purchases. You will receive the invoice with your item(s). You have 14 days to pay the invoice from the date on which your order is dispatched. Purchase on account via Klarna is available in Great Britain, Germany, Austria, the Netherlands, Finland, Norway, Sweden and Denmark.

This payment method works as follows: Once you have placed your item(s) in your shopping cart and entered your address, you'll be taken to the next step of the payment process. Select "Purchase on account" and accept the Terms and Conditions. If this payment method does not work for you, there could be a couple of reasons why. When you place an order using "Purchase on account", Klara carries out an identity and credit check. Three pieces of information are verified during these checks: Your previous orders via Klarna, the cost of your current order, and information available from credit agencies. If the results of this check do not comply with Klarna's internal standards, you cannot use this method of payment. This, along with a combination of other factors, may result in you being unable to complete your order. If you are unable to complete your order using this payment method, we recommend selecting an alternative method of payment. If you have any questions regarding payment via Klarna, we invite you to contact Klarna customer support or read their FAQs: Klarna FAQs

Please report any complaints to our customer support team and send us pictures of the defect. The case will be reviewed, and usually, Gusti will offer a repair. Gusti Leather covers the cost of the repair. If the purchase was made more than 6 months ago or if there is a fault due to improper handling of the product, a service fee may be charged.

Please note that we do not offer repairs for outlet items.

You must contact us about a defective item within one month from purchasing it.

Would you still like to keep the item? Then please send us an email at info@gusti-leather.co.uk so that we can arrange a discount for you. If not, we can gladly arrange an exchange.

Please contact our customer support team with your order number, let us know which item it is and which spare part you need. We will then send you one as soon as possible after thorough examination.

You can enter your gift voucher code in the "Enter gift voucher code" field at checkout to activate it.

Gift vouchers can only be redeemed online, not in our stores.

Gift vouchers can be used for up to 3 years from the date of purchase.

You can enter your voucher code in the "Enter voucher code" field at checkout to activate it.

If that did not work, please contact us with detailed information about the error message at info@gusti-leather.co.uk.

If the voucher was accepted, you will see the reduced amount in the shopping cart and in your order confirmation.

Unfortunately, it is not possible to redeem vouchers retroactively.

Yes! Enter the code as specified.

Avoid possible confusions (digit 5 with uppercase letter S; digit 0 with uppercase letter O, uppercase letter I with lowercase letter L).

You can delete your personal data and addresses at any time in the customer account.

Please write us an email at info@gusti-leather.co.uk with the reason. We will delete your customer data immediately.

You can reset your password by clicking on the "Forgot password" button. You will then receive an email with a link to create a new password.

We are sorry that you have noticed a strong smell from your bag. The leather used for the products in this line is treated with vegetable tanning agents and oils during the tanning process. The characteristic natural smell is a direct feature of this specific processing method.

To reduce the smell, regular use in everyday life helps; it usually disappears within 14 days.

A short-term reduction can be achieved by carefully applying a suitable beeswax-based leather grease to the outside.

In addition, you can place a scented sachet inside the bag at the beginning.

You can find further information on our website as well as in our instruction video: Removing leather smell.

With proper care, moisture does not affect the appearance or quality of the leather.

The products are pre-oiled before delivery. Nevertheless, we recommend not exposing leather items to heavy moisture for prolonged periods.

For protection and additional care, commercially available leather grease or waterproofing spray for smooth leather is suitable.

For care, we recommend a suitable leather grease based on beeswax or special leather care balms.

Apply the care product sparingly and evenly, then rub it in thoroughly.

Note: Always test any care product on a hidden area first. Applying additional nourishment can cause the leather to become darker.

Video: How do I care for my leather bag?

Our products are made using traditional craftsmanship. As a result, slight variations in colour tone, grain structure or details such as the arrangement of rivets may occur. The traditional vegetable tanning and dyeing process gives each piece its own individual tone and patina. These natural variations make every product unique.

White deposits on the surface are usually not mould, but rather sebum or grease (ghee), which is used during care in the production facility and can resurface.

You can gently warm the affected areas (e.g. with warm air from your hand) and then carefully polish them with a soft microfibre cloth so that the leather absorbs the grease again.

The leather used for products in this line comes from animals that are kept in free-range conditions. This type of husbandry can mean that animals occasionally get scratches on their hides caused by bushes or similar. During the tanning process, small holes or uneven areas may develop in these places.

We consider subtle, minor marks in the leather to be natural characteristics of processed genuine leather. However, if an item has damage or does not meet your expectations, you can of course return it to us within your statutory right of withdrawal.